Caring for someone can begin in many ways. It might build gradually, or happen suddenly due to illness, injury or age. However it starts, it is normal to feel unsure about what to do next – particularly when it comes to arranging care. 

You might be wondering: What help is available? Who do I speak to? Will we have to pay? These are all common concerns. The Digital Resource for Carers brings together clear guidance and practical tools to help you take those first steps – whether or not you are eligible for council support. 

Starting with a care needs assessment 

A good place to begin is by contacting the local council’s adult social care team to request a Care Needs Assessment for the person you support. This is free and open to anyone, although it may take a few weeks to arrange. 

The assessment looks at how the person manages day-to-day tasks like washing, dressing, preparing meals or taking medication. It is not about judgement – it is about understanding what would help them live with dignity and comfort. It may lead to a formal care plan, equipment, home adaptations, or in some cases, funded care. 

Even if they are not eligible for funding, the assessment can still provide valuable advice to help you plan and arrange support independently. 

Support for you as a carer 

You are also entitled to a Carer’s Assessment, which focuses on your own needs and wellbeing. This may lead to support such as respite care, training, or emotional support. 

Caring can be rewarding, but it can also be exhausting. These assessments exist to help prevent burnout, and to ensure you can continue in your role without putting your own health at risk. 

Our Support for Caring pages explain how to ask for an assessment and what to expect from the process. 

If you are not eligible for funded care 

Not everyone will qualify for council-funded care, especially if the person has savings or higher income. This can be disappointing, but it does not mean there is no help. 

Councils still have a duty to provide advice and information. After an assessment, they should signpost support options – even if you are arranging care privately. 

Many carers in this situation: 

• Use the assessment to understand what kind of care is needed 

• Contact private care agencies or self-employed carers 

• Explore charities or local services offering low-cost support 

• Check benefit entitlements, such as Attendance Allowance, PIP, or Carer’s Allowance (check out our Financial Planning pages for more information) 

You can use the Upfront Guide to Caring (Practical Support pages) to get tailored information, or contact advice@carersuk.org if you need more help. 

Exploring care options 

Once you understand the level of support needed, you can explore care types such as: 

• Home care (domiciliary care) 

• Live-in care 

• Day centres 

• Respite care 

• Residential or nursing care 

Some families choose direct payments from the council, giving them control over who provides care. If arranging privately, you can search the Care Quality Commission (CQC) website for trusted providers. 

Practical tips 

• Keep notes from assessments or calls, including names and dates 

• Store copies of care plans, letters and important documents 

• Speak to other carers – local groups or online forums can be a great source of support 

The Digital Resource for Carers also includes planning tools, checklists, videos and short e-learning courses to help you stay informed and organised. 

You are not alone 

Asking for help is not a sign you are not coping – it is a sign that you care enough to seek the right support. 

There is no single right way to arrange care, but with the right information and guidance, you can take the next step with more confidence. You do not have to do it all by yourself.